Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and LuxEvents governing your access to and use of the LuxEvents platform at luxevents.app ("Platform"). By accessing or using the Platform, you confirm that you are at least 18 years old and have the legal capacity to enter into binding contracts.

2. Platform Description

LuxEvents is a two-sided marketplace that connects clients seeking event services with independent event service providers ("Providers"). LuxEvents is a technology platform only — we are not a party to any service agreement between clients and Providers. We do not employ Providers, and Providers are independent contractors solely responsible for the services they offer.

3. User Accounts

• You must provide accurate, complete, and current account information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorized use at support@luxevents.app.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Bookings and Payments

All payments are processed securely through Stripe, Inc. When you book a Provider, you authorize LuxEvents to charge your payment method for the agreed service fee plus any applicable platform fee. Bookings are confirmed only after payment is successfully processed.

5. Provider Responsibilities

If you register as a Provider, you agree to:

• Provide accurate descriptions of your services, availability, and pricing
• Fulfill all confirmed bookings in a professional and timely manner
• Maintain any licenses, permits, or insurance required in your jurisdiction
• Not engage in price manipulation, fake reviews, or fraudulent activity
• Comply with all applicable laws regarding your services

6. Client Responsibilities

• Provide accurate event information when making bookings
• Pay for services as agreed at the time of booking
• Treat Providers with respect and professionalism
• Not make fraudulent bookings or chargebacks without legitimate grounds

7. Cancellations and Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy.

8. Prohibited Conduct

• Use the Platform for any unlawful purpose
• Circumvent the Platform to transact with Providers outside of LuxEvents (fee circumvention)
• Post false, misleading, or defamatory reviews or content
• Attempt to reverse-engineer, hack, or disrupt the Platform
• Impersonate another person or entity
• Scrape, harvest, or collect user data without authorization

9. Intellectual Property

The LuxEvents name, logo, and platform design are our intellectual property. Content you upload remains yours; you grant LuxEvents a non-exclusive license to display it on the Platform.

10. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. LUXEVENTS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT PROVIDERS WILL DELIVER SATISFACTORY SERVICES.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUXEVENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED FEES PAID TO LUXEVENTS IN THE THREE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless LuxEvents and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

13. Governing Law

These Terms shall be governed by the laws of the State of Texas. Disputes shall be resolved through binding arbitration per AAA rules, except either party may seek injunctive relief in court.

14. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or prominent Platform notice.

15. Contact